Notice of Potential Refunds to Purchasers of Guitar Hero Live

Activision is offering a voluntary refund program for customers who bought the Guitar Hero Live gaming system on or after December 1, 2017 in the United States.  Customers may qualify for a refund if:

1. They purchased Guitar Hero Live in the United States during the period starting December 1, 2017 and ending on January 1, 2019;
2. They submit a completed Claim Form by the deadline of May 1, 2019; and
3. Their purchase of Guitar Hero Live since December 2017 can be confirmed by Activision.

Customers with a receipt:  Submitting a purchase receipt with the Claim Form is the surest way to receive a full refund (up to MSRP).

Customers with a credit card statement:  Customers without a receipt may submit a Claim Form with a credit card statement hiding or removing all information except their name, the date of purchase, name of store, and charge associated with purchase of Guitar Hero Live. 

Customers without a receipt or credit card statement:  Customers without a receipt or credit card statement may still submit a completed Claim Form, and Activision will attempt to verify eligibility. 

OTHER INFORMATION:  Customers found eligible for a refund will receive a prepaid Visa (or similar) card 8-12 weeks after the close of the claim period deadline of May 1, 2019.  Refund amounts will vary based on purchase price and whether a purchase can be confirmed.  Refunds may not exceed MSRP.  Activision has the sole discretion to deny or approve claims. 

If you have questions, please contact Activision Support.

Click here for Claim Form.