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Frequently Asked Questions:

Skylanders stuck “In Use”?. 2

How do I unlock more Skylanders?. 2

How can I recover my Skylanders Web Codes?. 3

How do I get more Gems?. 3

How do I get more Gold?. 4

What is Energy?. 5

How do I get more Energy?. 5

How do I get to the next Kingdom Level?. 5

What is the Kingdom Info Panel?. 6

Where did my Skylander go?. 7

How do I increase my Skylanders Hero Rank?. 8

What if I dont want to do a Goal?. 9

I don’t know what Im supposed to do next. Help! 9

How do I pair my bluetooth Portal of Power with my iOS Device?. 9

Why did my portal Turn off?. 10

How Do I turn my Portal of Power Off?. 10

What do I do if my game is crashing?. 10

What if my question isn't answered here?. 10

Seizure Warning. 11

 

 

 

Skylanders stuck “In Use”? 

We are aware that some users experienced an issue where Skylanders seemed to disappear and be stuck “In Use.”  The problem has been fixed in version 1.1.1. Please, download the update and your Skylanders will return home!

 

How do I unlock more Skylanders?

 

You can unlock more Skylanders one of three ways:

Acquire enough Gems to unlock the Skylander in the Skylander Select Screen. Tap the BUY button in the Skylanders Select screen under the Skylander you wish to purchase, and then use the Gems button to buy that Skylander.

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You can enter in the Web Code found on the Web Code Card that is included with all Skylander toy purchases. To do this, locate the Skylander of your choice in the Skylander Select Screen and tap on the barcode icon. When prompted, enter in the 10 digit code found on your Web Code Card.

Skylanders may only be unlocked a limited number of times, so guard your code!


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You can unlock your Skylanders by using the Bluetooth Portal of Power and your Skylander toys.
Get help on how to connect your Bluetooth Portal of Power here:
 How do I pair my bluetooth Portal of Power with my iOS Device?. 9

 

How can I recover my Skylanders Web Codes?

If you have a Skylanders Spyros Universe account, you can locate the Code for your Skylanders on your Player Card. Login to the game, click on "My Info", and then click on each Skylander to see their Code.

If you don
t have a Skylanders Spyro’s Universe account, you can create one at http://universe.skylanders.com/ on your computer. After you create an account, install the portal drivers, and use your Portal of Power to import your Skylanders. Next, click on "My Info" and then on each Skylander to see their Code.

 

How do I get more Gems?


You can get Gems by purchasing them through the Gem Store. Access the Gem Store by tapping the Gem icon in the HUD. Please note that a Gem Store purchase uses real money.

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Simply by playing the game, you may sometimes be awarded Gems for accomplishments such as leveling up your Kingdom or increasing your Hero Rank.

 

How do I get more Gold?

 

The best way to get Gold is by sending your Skylanders on Adventures using the Adventure Balloon or the Adventure Airship.

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Besides completing Adventures, there are many actions that will give Gold as a reward. You can complete Goals, clear Troll Camps or Sheep Mobs, or Activate an Elemental Sanctuary.

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You can also exchange Gems for Gold packs by clicking on the Gold icon in the HUD.

 

What is Energy?


Energy is used by Skylanders to perform actions in the Lost Islands. A Skylander will require Energy to raid Troll Camps or Sheep Mobs, interact with Debris or Sanctuaries, or go on Adventures.
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How do I get more Energy?


Energy can be obtained by planting and harvesting Energy Crops from Energy Fields. Some Goals will reward the player with Energy.

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You can also exchange Gems for Energy by tapping the Energy icon in the HUD.

How do I get to the next Kingdom Level?

 

Level up your Kingdom by collecting Kingdom XP from Community buildings and Houses. View your progress to the next level in the Kingdom XP bar in the HUD. You can also collect Kingdom XP by clearing space on your islands, and completing Goals.

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The light blue portion shows progress toward the next Kingdom level.

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What is the Kingdom Info Panel?


Tap the Kingdom XP icon on the HUD to bring up the Kingdom Info Panel. This panel will give you two pieces of valuable information.

How many Mabu are available for work and total number of Mabu in your Kingdom. Each Mabu House will give you a certain number of Mabu citizens. Mabu citizens are required to build and run Community buildings, such as a Post Office or a Bank. As long as that building is built, those Mabu will be busy working at that building and will be unavailable.

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The current Element of the Day. The Element of the Day will give bonuses when an in-game action corresponds to the Element of the Day. For example, if the Element of the Day is Water, completing a Water Adventure will give a bonus to your Gold payout, or using a Water elemental Skylander to clear a Troll Camp will give a bonus Gold payout.

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Where did my Skylander go?

 

The Skylander could be on an Adventure, clearing a Troll Camp or Sheep Mob, or dealing with Debris or a Sanctuary. In these cases, an icon will be showing that your Skylander is busy.

If you cannot find your Skylander on your islands, it is possible that your Skylander was unsummoned to make room for more active Skylanders. To bring that particular Skylander back to your island, just tap Summon from the Skylander Select Screen.

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Skylander is currently on an Adventure, clearing a Sheep or Troll Camp, or Feats, such as a Treasure Chest, Sanctuary, or Epic Debris.

 

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Available for the action at hand. Select will only be an option when choosing a Skylander to take action.

 

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This will center the camera on a Skylander that is idle in the Lost Islands.

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The Skylander has been unsummoned to make room for other Skylanders. This button will bring them back to the world.  This will appear on a Skylander you own, but havent used for an action in a while. Dont worry, you still own this character, and bringing that Skylander back into the world will not cost a thing.

 


How do I increase my Skylander’s Hero Rank?


Increase your Hero Rank by collecting Hero Points. This will show up as an icon of that Skylanders face. Hero Points will come from sending a Skylander on Adventures with the Adventure Balloon, capturing Trolls, and many other actions!

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Your Skylanders Hero Point progress can be found in that Skylanders info card in the Skylanders Select Screen.

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What if I dont want to do a Goal?

 

You can skip the majority of the Goal in the game. Skipping a Goal will cost Gems. When you skip a Goal, you will get credit for completing the Goal, but the Goal will not complete the required action. For example, if you skip a goal asking you to plant Ambrosia, the game will not plant the Ambrosia for you.

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I dont know what I’m supposed to do next. Help!


If it feels like there
s nothing to do, check the Goal scroll. There may be new Goals or unfinished Goals waiting for you. 
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The question mark indicates a new Goal.

 

How do I pair my bluetooth Portal of Power with my iOS Device?

 

Follow these simple steps to connect to your Portal of Power (this only needs to be done once per device):

  1. Make sure the Bluetooth Portal of Power is turned on.
  2. Make sure Bluetooth on the device you want to use is enabled by tapping on Settings -> General -> Bluetooth and turning Bluetooth on.
  3. Press the Bluetooth sync button on the bottom of the Portal of Power (the status LED will blink rapidly).

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  1.  From within the Bluetooth settings, tap on Portal of Power in the device list.
  2. Your Portal of Power should now be paired with your device!

Why did my portal Turn off?

If the Portal of Power is not used for 3 minutes, it will enter sleep mode. Press the Power button to turn ON the Portal of Power again.

 

How Do I turn my Portal of Power Off?

Press and hold the power button (located on the side of the Portal) for 1 second.

 

What do I do if my game is crashing?

 

You may be running low on system memory. Try turning your device off then on again or close other applications that may be running. You should also ensure you have updated your device to a version of iOS 5.1 or newer.

 

What if my question isn't answered here?

 

For all other support needs, please visit the Activision Customer Support page.

 

Seizure Warning

 

A very small percentage of individuals, even those who have no history of seizures, may experience a seizure or blackouts when exposed to certain visual images, including certain light patterns or flashing lights that may appear in video games or certain patterns of backgrounds on a television screen or video monitor.  If you, or anyone in your family, has an epileptic condition or has had seizures of any kind, consult your doctor before playing.  Immediately discontinue use and consult a doctor if you or your child has any of the following symptoms: dizziness, eye or muscle twitching, disorientation, involuntary movements, loss of awareness, altered vision, convulsions.  The likelihood of seizure when playing video games may be reduced by taking the following precautions:

·         Play in a well-lit room.

·         Do not play when you are drowsy or need sleep.

·         Take a 15 minute break every hour.

·         Hold the screen as far away from yourself as possible.

·         Play video games on the smallest screen available.